Frequently Asked Questions

Why is my pump free?


Under the Affordable Care Act or ACA (signed into law in 2010), health insurance plans must provide breastfeeding equipment and support to pregnant and nursing moms. This includes breast pumps. To learn more about the ACA’s breast feeding policy, see here:


How does it work?


When you place your order on you are allowing us to work directly with your insurance company on your behalf. We’ll communicate with your insurance to verify eligibility, submit the necessary paperwork, and handle all the claims and billing details. You’ll get your insurance-covered pump within just a few days and without any hassle.


Why do some pumps cost money even with my insurance benefit?

Every insurance company has different guidelines in regards to their coverage and benefits. In some cases, insurance will only cover the most basic breast pump. However, we know that breast pumps are not one-size-fits-all. And because every mom has different needs, we give you access to the widest array of models and options so you can find the right one for you. If your insurance company doesn’t cover the entire cost of the pump you choose, we will bill you for the difference, or you can opt for a different model.  


Why do I need to give you my insurance information, doctor information, and due date?

We need your insurance information and due date to validate your benefit eligibility and submit all the paperwork to your insurance company. If your insurance plan requires any additional information, like a doctor’s prescription, we’ll contact your doctor directly.


What does it mean to prequalify?


We have relationships with many insurance companies through our billing partner, Medsource, LLC. Our pre-qualification process allows us to make sure that your insurance company is one of our affiliate partners so we can work with them on your behalf.


How long does it take to get my pump?


It generally takes just 1 to 2 business days to verify benefits and send you your pump. Some insurance companies require us to ship the pump within a specific timeframe surrounding the birth of your baby, which may delay shipment. If this is the case, we’ll contact you via email and let you know when to expect your pump.